Privacy Policy — cbkk
Your privacy matters to us. This document explains exactly how cbkk handles your personal information and the rights you hold as a player on our platform.
Your Privacy at a Glance
Six core commitments that define how cbkk protects your personal information.
Encrypted Storage
All personal data is stored with SSL encryption and access controls.
No Data Selling
We never sell your personal information to any third party, period.
Cookie Control
Manage your cookie preferences directly through your browser settings.
Your Right to Edit
Request corrections or deletion of your personal data at any time.
Trusted Partners Only
Data is shared only with verified service providers essential to platform operation.
Direct Contact
Reach our privacy team any time at [email protected] with data queries.
Introduction
cbkk ("we", "us", "our") is committed to safeguarding the privacy of all users who access or register on our online casino and sports betting platform at cbkk.bet. This Privacy Policy describes what personal information we collect, why we collect it, how it is used, and the choices you have regarding your data.
By registering an account on cbkk, placing a wager, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not consent, please discontinue use of the platform immediately and contact our support team to close your account.
This policy applies to all cbkk services and products, including cricket betting, live casino, slots, lottery, crash games, and any future products made available to registered users in Bangladesh.
Information We Collect
We collect information through several channels during your use of the cbkk platform. The categories of data we collect are described below.
Information You Provide Directly
When you register, verify your identity, or contact support, you may provide:
- Full legal name, date of birth, and residential address (Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh).
- Email address and mobile phone number registered in Bangladesh.
- Government-issued identity documents (National ID card, passport) submitted during KYC verification.
- Payment method details such as your bKash, Nagad, or Rocket account number used for deposits and withdrawals.
- Any correspondence, support tickets, or feedback you send to the cbkk team.
Information Collected Automatically
When you visit or use cbkk, our systems automatically record certain technical data:
- IP address, browser type, operating system, and device identifiers.
- Pages viewed, links clicked, session duration, and navigation path through the site.
- Approximate geographic location derived from IP address (city or region level, never precise GPS coordinates).
- Gameplay data including bets placed, games played, session timestamps, and transaction history.
Information from Third Parties
In limited circumstances cbkk may receive information about you from trusted third-party sources, such as identity verification partners, fraud prevention services, or payment processors. This information is used solely to validate your account and ensure the integrity of transactions on the platform.
How We Use Your Information
The table below summarises the primary purposes for which cbkk processes your personal data and the corresponding legal basis for each purpose.
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contract performance |
| Processing deposits and withdrawals via bKash, Nagad, Rocket | Contract performance |
| Identity verification (KYC) and fraud prevention | Legal obligation and legitimate interest |
| Sending promotional offers, bonus notifications, and seasonal campaigns | Consent (may be withdrawn at any time) |
| Improving platform performance, game offerings, and user experience | Legitimate interest |
Legal Basis for Processing
cbkk processes personal data only when a valid legal basis exists. The four bases we rely on are:
- Contract performance — processing is necessary to fulfil the services you have requested, such as operating your account and processing payments.
- Legal obligation — processing is required to comply with applicable laws, including anti-money laundering regulations and responsible gaming mandates.
- Legitimate interest — processing is necessary for our legitimate business interests, such as fraud detection, platform security, and service analytics, provided these interests do not override your fundamental rights.
- Consent — for specific non-essential activities such as marketing communications, we rely on your explicit consent, which you may withdraw at any time by contacting [email protected].
Sharing Your Information
cbkk does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only in the specific circumstances described below.
Service Providers
We engage carefully selected third-party service providers who assist in operating cbkk. These providers may access your personal data only to the extent necessary to perform their services and are contractually bound to protect it. Examples include:
- Payment processors enabling transactions via bKash, Nagad, Rocket, and Upay.
- Identity verification and KYC partners who validate player eligibility and document authenticity.
- Game content providers such as Pragmatic Play, Evolution Gaming, and NetEnt, who supply the games played on our platform and may log gameplay session data for their own fair-play auditing.
Legal and Regulatory Disclosure
cbkk may disclose your personal information to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or respond to a legal process.
We will never share your data with third parties for advertising, data brokerage, or profiling purposes without your explicit prior consent.
Cookies and Tracking Technologies
cbkk uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and help us understand how users interact with the platform. A cookie is a small text file stored on your device by your web browser.
Types of Cookies We Use
- Essential cookies — required for basic platform functions such as keeping you logged in during a session and enabling secure payment flows.
- Analytics cookies — help us understand traffic patterns, popular games, and user journeys so we can improve cbkk for Bangladeshi players.
- Preference cookies — remember your language, display settings, and other personalisation choices to provide a more consistent experience across visits.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of cbkk. Essential cookies cannot be disabled without impacting your ability to use core platform features.
Data Retention
cbkk retains your personal data for as long as your account remains active and for a further period as required by applicable law or legitimate business need. In general, account records and transaction data are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial audit obligations.
When your data is no longer required, cbkk will securely delete or anonymise it in accordance with industry-standard data disposal practices. You may request early deletion of non-essential data by contacting our support team, subject to any overriding legal retention obligations.
Data Security
cbkk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and cbkk servers.
- Encrypted storage of sensitive personal and financial data at rest on our secure servers.
- Strict access controls ensuring that only authorised cbkk personnel with a documented business need can access personal data.
- Regular internal security reviews and vulnerability assessments to identify and address potential risks proactively.
Despite these measures, no method of data transmission or storage is completely secure. If you have reason to believe your cbkk account has been compromised, please contact us immediately at [email protected] so we can take prompt protective action.
Your Privacy Rights
As a cbkk user you hold specific rights in relation to your personal data. You may exercise any of the following rights by submitting a written request to [email protected]. We will respond within 30 days of receiving a valid request.
- Right of access — request a copy of the personal data cbkk holds about you.
- Right of rectification — request correction of inaccurate or incomplete personal data without undue delay.
- Right of erasure — request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
- Right to restrict processing — request that we limit how we use your data while a dispute or correction request is being resolved.
- Right to withdraw consent — where processing is based on your consent (e.g. marketing emails), withdraw that consent at any time with immediate effect on future processing.
cbkk will not charge a fee for processing standard data rights requests. However, we may ask you to verify your identity before fulfilling any request to ensure your data is not disclosed to an unauthorised party.
Children's Privacy
cbkk is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on cbkk without your knowledge, please contact us immediately at [email protected]. We will take prompt action to close the account and delete all associated personal data.
21+ only. Players must be 21 years of age or older to register and use cbkk. Age verification is conducted during the KYC process.
Third-Party Links
The cbkk platform may contain links to third-party websites or services. cbkk is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to information collected by cbkk on this platform and does not cover any third-party data practices.
Changes to This Privacy Policy
cbkk reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will provide reasonable advance notice via email or an in-platform notification prior to the changes taking effect. The revised policy will be published on this page with an updated effective date.
Your continued use of cbkk following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must discontinue use of the platform and close your account.
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cbkk handles your personal data, our dedicated support team is available 24/7 and committed to responding within 24 hours Bangladesh Standard Time (BST, UTC+6).
Email us at: [email protected]
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