Responsible Gaming at cbkk

Section 01

🤝 Our Commitment to You

At cbkk, responsible gaming is not a checkbox — it is woven into the fabric of how we operate. We believe that every player in Bangladesh deserves a safe, transparent, and enjoyable platform where they remain in full control of their activity at all times.

cbkk will never encourage you to chase losses, wager beyond your financial means, or gamble when you are not in a clear state of mind. Our platform is designed for entertainment — and we take seriously our duty to ensure it stays that way for every registered user.

Section 02

🛡️ Player Protection Tools

cbkk provides a comprehensive set of tools that you can activate at any time by contacting our support team at [email protected] or through your account settings. All tools are free to use and take effect immediately upon request.

To activate any of the tools above, contact our support team at any time via [email protected]. Requests are processed within one hour during operational hours and queued for first-available action outside those hours.

Section 03

⚠️ Recognising Problem Gambling

Problem gambling develops gradually and is not always easy to identify from the inside. cbkk encourages all players — especially those in Dhaka, Chittagong, Sylhet and other cities across Bangladesh — to periodically review their gambling habits and watch for the following warning signs.

Warning Signs to Watch For

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — continuing to play in an attempt to recover money you have already lost.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling.
• Feeling anxious, irritable, or restless when you are unable to gamble or when trying to cut down.
• Gambling to escape problems, stress, loneliness, depression, or other emotional difficulties.
• Neglecting work, family, studies, or daily responsibilities because of time or money spent gambling.
• Lying to family members or hiding the extent of your gambling activity from people close to you.

Section 04

🔞 Age Verification & Minor Protection

cbkk strictly prohibits access to its platform by anyone under the age of 21. This is a firm policy with no exceptions. We implement robust age-verification checks at the point of registration and again during KYC document review. Any account found to belong to a person under 21 will be suspended immediately and all funds returned to the payment source.

If you share a device with family members who are under 21, we strongly recommend the following steps:

• Always log out of your cbkk account when you finish a session, especially on shared phones or tablets.
• Do not save your password in a browser or app on a shared device where minors may have access.
• Use parental control software available for Android and iOS devices to restrict access to gambling-related content.

If you believe a minor has accessed your cbkk account without your permission, contact [email protected] immediately. We will investigate and take appropriate action to protect both the child and the integrity of your account.

Section 05

🚫 How to Request Self-Exclusion

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming harmful. cbkk makes the process straightforward so that no player has to struggle to access it. Here is how to request self-exclusion:

Step-by-Step Process

• Step 1 — Email our support team at [email protected] with the subject line: "Self-Exclusion Request". Include your registered username and the exclusion period you would like (e.g., 6 months, 1 year, permanent).
• Step 2 — Our team will verify your identity against your registered account details and confirm the request in writing before activation.
• Step 3 — Your account will be suspended within one hour of confirmation during operational hours. You will receive a confirmation email once the exclusion is live.
• Step 4 — During the exclusion period, cbkk will suppress all promotional emails, bonus notifications, and marketing messages to your registered contact details.

After a self-exclusion period ends, returning players must complete a brief review with our support team before account access is restored. This ensures the return is a considered, voluntary decision made from a position of wellbeing.

Section 06

✅ Healthy Gaming Habits

For most players, gambling on cbkk remains a fun, social activity. Keeping it that way requires a little awareness and discipline. We recommend the following habits for every cbkk player in Bangladesh:

• Set a strict budget before each session and stop the moment that budget is reached — regardless of whether you are winning or losing.
• Never gamble while under the influence of alcohol, medication, or when you are emotionally distressed, grieving, or sleep-deprived.
• Take regular breaks during play — stand up, stretch, drink water, and re-evaluate whether you want to continue before returning to the game.
• Treat any money wagered as spent entertainment — do not expect to win it back, and never view gambling as a secondary income source.
• Balance gambling with other leisure activities — cricket with friends, family time during Eid or Pohela Boishakh, fitness, hobbies. A varied lifestyle reduces the risk of gambling becoming the primary focus.
• Talk openly with someone you trust if gambling ever starts to feel stressful or compulsive. Honest conversations early prevent bigger problems later.

Section 07

💬 Get Help & Support

If you feel gambling is negatively affecting your life, your finances, or your relationships, please do not wait. cbkk's support team is available 24/7 and is trained to handle responsible gaming concerns with complete confidentiality and without judgement.

You can also activate deposit limits, time-outs, cooling-off periods, or self-exclusion by contacting us directly. Your request will always be treated with the urgency and care it deserves. Remember — reaching out for help is a sign of strength, not weakness.